If the participant decides to cancel the contracted Programme BCN & NYC Experience, S. L must be informed in writing. The client will have the right to a refund of a percentage of the quantity paid depending on the circumstances. However, they must pay and BCN & NYC Experience, S. L. could retain the amount corresponding to the costs incurred by BCN & NYC Experience, S. L., amongst which are any costs which may have been incurred by BCN & NYC Experience, S. L. up to that time Including but not limited to: payment to third parties who take part in the Programme, including the Programme, the accommodation costs, airlines, insurers and telephone calls, as well as any other infrastructure or logistical expenses incurred. The percentage of the total fee of the Programme retained and charged to the client varies according to the date when the cancellation is made:

- 20% of the total fee for the Programme if cancellation is made between January 1st and June 30th  2026.

- 100% of the total fee for the Programme if cancellation is from December 16th  2026 or in the case of no show.

The administration costs will be paid .to BCN & NYC Experience, S. L., and as such will not be returned except in the case of a cancellation insurance policy having been taken out.

The client will not be reimbursed if he / she leaves the course after beginning, either of their own choice or that of their parents or legal guardians, or are expelled.

These penalties will not occur if the client cancels because of unforeseen circumstances.

Irrespective of when the cancellation is made, the client must accept, always and in all cases, that they must pay for the airline ticket when this has already been issued and it is impossible for this to money be refunded, regardless of whether the client takes action against the company that issued the ticket.


 Right of Withdrawal (Legal Exclusion)

In accordance with Article 103(l) of the Spanish General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, as amended), the statutory 14-day right of withdrawal does not apply to contracts for services related to leisure activities when the contract provides for a specific date or period of performance.

All Offlimits Camps programs are organized with fixed and specific dates. Therefore, once a reservation has been confirmed, participants do not have a statutory right of withdrawal under applicable European or Spanish consumer legislation.

Any cancellation shall be governed exclusively by the Cancellation Policy set out in these General Terms and Conditions.